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Need Help?

If you have any questions or need assistance, our customer support team is here to help. Reach out to us at Eric@Calabasascosmetics.com, and we’ll respond as quickly as possible. Your satisfaction is our top priority, and we’re committed to making your experience with Calabasas Cosmetics exceptional.

General Information

Yes it will be

Yes, all of our products are cruelty-free. We are committed to ethical practices and do not test on animals at any stage of product development.
You can purchase our products directly from our official website at Calabasascosmetics.com.

Ordering and Payment

Browse our website, select the products you wish to purchase, and add them to your cart. Proceed to checkout, where you will need to provide your shipping and payment information.
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
If you need to modify or cancel your order, please contact us as soon as possible at Eric@Calabasascosmetics.com. We will do our best to accommodate your request if the order has not yet been processed or shipped.

Shipping and Delivery

We ship within the U.S. and to select international locations. For a detailed list of countries we ship to, please visit our Shipping Policy page.
Shipping times vary based on location and shipping method:

Standard Shipping (U.S.): [3-7] business days
Express Shipping (U.S.): [1-3] business days
International Shipping: [7-21] business days, depending on the destination
If you need to modify or cancel your order, please contact us as soon as possible at Eric@Calabasascosmetics.com. We will do our best to accommodate your request if the order has not yet been processed or shipped.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package via our [Track Your Order] page or through the carrier's website.
If your order has not arrived within the expected timeframe, please contact us at Eric@Calabasascosmetics.com. We will assist you in tracking your order and resolving any issues.

Returns and Refunds

We accept returns within [30] days of delivery for unused and unopened products in their original packaging. Please refer to our Refund & Returns Policy for detailed information.
To initiate a return, please email us at Eric@Calabasascosmetics.com with your order number and details about the product you wish to return. We will provide you with instructions on how to proceed.
Yes, certain items such as gift cards, final sale items, and any used or opened cosmetics are non-returnable due to health and safety regulations.
Refunds are typically processed within [5-10] business days after we receive and inspect the returned item. The funds will be credited to your original payment method.

Product Information

Many of our products are formulated with gentle, high-quality ingredients suitable for sensitive skin. However, we recommend reviewing product ingredient lists and consulting with a dermatologist if you have specific concerns.
Yes, we occasionally include samples with orders or offer sample promotions. Sign up for our newsletter or follow us on social media for updates on samples and promotions.
We recommend storing products in a cool, dry place away from direct sunlight to maintain their effectiveness and shelf life.
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