Refund & Returns

At Calabasas Cosmetics, we value your satisfaction and aim to ensure a positive experience with our products. If you are not completely satisfied with your purchase, we are here to help. Please read our policy below for details on refunds and returns.

1. Eligibility for Returns

  • Time Frame: You have [30] days from the date of receipt to initiate a return for a refund or exchange.
  • Condition: Items must be unused, in their original packaging, and in the same condition as received. We do not accept returns for items that have been opened, used, or altered.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain products are non-returnable, including:

  • Gift cards
  • Final sale or clearance items
  • Any opened or used cosmetics due to health and safety regulations

3. How to Initiate a Return

To start a return, contact our customer support at Eric@Calabasascosmetics.com. Please include:

  • Your order number
  • Details of the product(s) you wish to return
  • The reason for the return

Once your return request is approved, we will provide you with instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.

4. Refunds

  • Processing Time: Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within [5-10] business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts due to reasons not caused by Calabasas Cosmetics).

5. Exchanges

If you wish to exchange an item, please follow the return process and specify that you would like an exchange. Exchanges are only offered for products of equal or lesser value, subject to stock availability.

6. Damaged or Defective Products

If you receive a product that is defective or damaged, please contact us at Eric@Calabasascosmetics.com within [7] days of receiving your order. Include photos and a description of the issue, and we will work with you to resolve the problem by offering a replacement or a full refund.

7. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for the return shipping cost unless the return is due to an error on our part (e.g., incorrect or defective product).
  • Label Provision: For eligible returns, we may provide a return shipping label. The cost of the label may be deducted from your refund if applicable.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or contact your credit card company; it may take some time for the refund to be officially posted.
  • If you’ve done this and still have not received your refund, please contact us at Eric@Calabasascosmetics.com.

9. Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

Email: Eric@Calabasascosmetics.com
Website: Calabasascosmetics.com